Privacy Policy

Who we are

Our website address is:

1. Data Protection Controller

According to Article 4(7) of the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), the data protection controller is:

Victim Support Europe
Rue Froissart 123-133
1040 Brussels

The European Centre of Expertise for Victims of Terrorism (EUCVT) is set up and run by the European Commission. In 2020-2021, the tasks of the EU Centre as two-year pilot project were executed by a consortium led by Victim Support Europe and include ARQ National Psychotrauma Centre, Association française des Victimes du Terrorisme and Fondation Lenval. From April 2022 to February 2023, the European Commission tasked Victim Support Europe with the maintenance and animation of the EUCVT Hub.

In February 2023, the European Commission announced next stage of the EU Centre and awarded a two-year contract to the partnership led by Victim Support Europe (VSE) and joined by France Victimes, Asociacion Victimas de Terrorismo (AVT), V-Europe, the European Network of Victims’ Rights (AENVR) and the Directorate General for Victims of Terrorism of the Ministry of Interior Affairs of Spain (the DG VoT). 

Victim Support Europe (we or us) is the leading European umbrella organisation advocating on behalf of all victims of crime. We process personal data in compliance with the GDPR. We strongly believe that data subjects have the right to control the use of their personal information, and that their privacy must be respected. This privacy and cookie policy is made as a part of information obligation under GDPR. We reserve the right to modify our Privacy Policy, which will be uploaded to our website. We advise you to review it to check any material changes.

2. What data we collect

We attempt to strictly limit the collection and processing of personal data.

We only process personal data when we have a legal basis for doing so. For example, we collect personal data through the creation of your member profile. As you use the website, technical data will be collected by cookies, which you can enable or disable (see section on cookies). Exact sets of data collected depend on individual cases. For example, if a data subject contacts us by e-mail or our contact form, the e-mail address and the full name, will be stored by us.

Examples of data we may collect:

  • Full name
  • Email address
  • Photograph
  • Country
  • Company name
  • IP address
  • Areas of interest
  • Cookie session data

3. How we process data

The personal data collected will be stored in secure servers which are operated by trusted service providers (Microsoft, Google, WordPress). Trusted services providers also administer our incoming and outgoing messages on the EUCVT Platform. We use reasonable administrative, technical, personnel and physical measures to safeguard personal information in its possession against loss, theft and unauthorised use or modification. For example, we ensure that the data is encrypted in transit and storage.

Transmission of information via the internet is not completely secure. Please note that any unencrypted e-mails sent to us are not protected against unauthorised access during transmission. However, once we receive information from data subjects, we use procedures and security features to prevent any unauthorised access.

4. Rights of data subjects

Data subjects have the right to access, request a copy of their personal information, erasure, restriction of processing, the right to file objections to processing and the right to data portability. Data subjects have also the right to request any inaccuracies in their personal information be corrected. Data subjects have the right to revoke their consent to data processing at any time.

If a data subject objects to data processing, we cease processing the personal data unless we have a compelling legitimate interest to process personal data that would outweigh the interests or rights of the data subject.

5. Data storage and retention

We ensure that your personal data will not be kept for longer than necessary to fulfil the purposes outlined in this privacy policy and to allow us to comply with our legal requirements.

After the period of data retention, limited personal data can be pseudonymised and retained for the statistical purposes. The remaining personal data collected will be erased. 

6. Data Transfer

We do not transfer personal data to third parties unless we are legally obliged to do so or a data subject consents to such data transfer. Our authorised third-party service providers and partners will only receive personal data of data subjects if this is necessary for delivery of our work output or for execution of any kind of relationship we have with data subjects.

The third-party service providers and partners may follow their own privacy policy, however, we only partner with such providers that fully comply with GDPR and other respective legal obligations. We review their privacy and security policies.

7. Data Protection Officer

Data subjects may reach Victim Support Europe’s Data Protection Officer at Data subjects have the right to raise a complaint on how we have handled their personal data by contacting our data protection officer who will investigate the matter.

Complaints may also be lodged with the Belgian Data Protection Authority.

8. Cookies

We use cookies to allow us to personalise customers’ visits to our website, keep track of their preferences and learn about the way they use the website, i.e. for statistical and analytical purposes. However, we honour do not track requests. We use cookies:

  • to provide certain basic features of the website;
  • to enhance the functionality of the website;
  • to help improve the performance of our website.

We require data subjects to accept or decline certain cookies by accepting or declining our Cookie Consent Notice when first accessing our website. Data subjects can accept or decline the following cookies:

  • necessary cookies;
  • preferred cookies;
  • statistics cookies;
  • marketing cookies.

By accepting and using our websites a data subject consents to our use of cookies as updated from time to time. Data subjects may access our Cookie Consent Notice to decline cookies at any time subsequently.

Additionally, data subjects may delete and block all cookies from any website, within their web browser settings if necessary. Restricting or deleting cookies will impact on the functionality of the website.

The cookies are stored for a period of two years unless data subjects clear their cache and the cookies themselves. For more information on cookies, please visit

9. Changes and modifications

We review our privacy policy regularly and when we do we will upload the updated version to the EUCVT Platform. The latest effective date will be highlighted at the end of the Privacy Policy. The “effective date” will be revised every time there is an update to this Privacy Policy.

10. Contact us

If you have any questions regarding EU Centre of Expertise for Victims of Terrorism, please contact the Centre via

If you have any questions regarding the processing of your personal data, please feel free to contact Victim Support Europe’s Data Protection Officer via

Brussels, 17 May 2023